• The Digital Upheaval And Customer Experience (CX)

    The Digital Upheaval And Customer Experience (CX)

    Mohan Krishnaraj, Vice President & Global Head, HARMAN International (A Samsung Company)

    As digital technologies dramatically reshape industry after industry, too many transformation initiatives have launched with great fanfare, only to die unceremonious deaths....Read More

  • Factors Influencing Brand Equity In The Hospitality Industry

    Factors Influencing Brand Equity In The Hospitality Industry

    KB Kachru, Chairman Emeritus & Principal Advisor - South Asia, Radisson Hotel Group

    The hospitality industry is growing more than ever before, with a wide range of factors influencing brand equity. Guests now have an almost limitless range of accommodation...Read More